FAQs on NSE-CSCS Trade Alert

What is the NSE/CSCS Trade Alert?

The NSE/CSCS Trade Alert is an Investor Protection Scheme from the Central Securities Clearing System of   the Nigerian Stock Exchange which notifies you every time your stocks are traded on the floor of the Exchange.The share holder automatically gets an SMS message on his or her GSM phone notifying him or her of the transaction before it is completed. This means you can abort the transaction with a simple call if you did not authorise it.

What is the Clearing House number?

It is a unique code that consists of numbers and alphabets generated by the CSCS to uniquely identify a client

How do I differentiate between my Clearing House number and my CSCS account number?

The Clearing House number always starts with the Alphabet C and ends with two other alphabets while the CSCS account number is numeric all through

I don’t know my Clearing House and CSCS account numbers ?

Ask your Broker or go to the Central Securities Clearing System Limited office.

If I have a Clearing House number and a CSCS account number, how do I get a Trade Alert number?

A Trade Alert number would be issued to you on subscription and sent to you via SMS

Who is an Institutional Investor?

An institution that invests on behalf of its clients.eg Banks, Insurance companies etc

Who is an Individual investor?

Someone that trades stocks for himself/herself

Who is a Corporate Investor?

Someone that trades stock on behalf of a company

I have several CSCS account numbers and one Clearing House number, how many times do I subscribe?

Provided you have one Clearing House number, despite your CSC account numbers, you only subscribe once.

I have several CSCS account numbers and several Clearing House numbers, how many times do I subscribe?

Though it is recognized that some clients have two or more Clearing House numbers for reasons best known to them, It is advisable to consolidate accounts into one Clearing House Number because the number of Clearing House Numbers you have would mean the number of times you need to subscribe.

Can I get my Alert on two or more phones?

Yes, provided you pay. e.g. my wife and I

How can I get a subscription form?

Subscription forms are obtainable at the Nigerian Stock Exchange or any of its branches, the Central Security Clearing System Limited, Stock Brokers, all branches of UBA Bank, Guaranty Trust Bank or online at www.nse-cscstradealert.com

What happens if my phone is off or I am out of network service area?

The Trade Alert system has the capacity to hold your alert message for 24 hours after which it is expunged from the system

I live abroad, can Trade Alert work for me?

Yes, the Trade Alert platform has the capacity to interconnect with hundreds of networks world wide

If I change my phone number, what happens to my Alerts?

You would need to call our Customer Care Center to effect the change

Where can I make my Trade Alert subscription payment?

Payments can be made at all branches of UBA Bank or Guaranty Trust Bank

What happens if I lose my phone?

You would need to call our Customer Care Centre to stop your Alerts from being sent to the lost phone. Once your line is reactivated, you also need to get in touch with us for your Alerts to continue

What are the subscription fees?

 

N3600 for 12 Months

 

 

Our Customer Care Centre can be reached on any of the following numbers
01-8923627, 8923628, 8179742, 8179743, 8179744 or send an Email to info@nse-cscstradealert.com

Can I get my CSCS statement from calling the Call Centers?

NO

Can I retrieve my past transactions from calling the Call Centers?

Yes

I am a small time shareholder and the subscription fee is too high for me, what can I do when I want to trade my stocks?

For all investors,transaction alert of Trade Alert is free

How can I keep track of my subscription?

You get notification well in advance, via a text message,on the expiration of your subscription

 

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